Refund policy

REFUND POLICY — B-LIST COLLECTIBLES

At B-List Collectibles, we take pride in offering high-quality TCG (Trading Card Game) products to our customers. Please review our refund policy carefully before making a purchase.

1. Your Statutory Rights

Nothing in this policy limits any rights you have under South African law, including the Consumer Protection Act (CPA) and the Electronic Communications and Transactions Act (ECT Act). Where this policy is more restrictive than your statutory rights, your statutory rights apply.

2. Scope

This policy applies to purchases made through blistcollectibles.co.za. Orders placed through other channels may be subject to that platform's own policies instead.

3. Sealed Products

Sealed products may be returned if unopened and in original factory-sealed condition. Products showing signs of tampering, resealing, or damage are not eligible for return unless the issue is reported as described in Section 6.

Minor cosmetic wear to outer packaging (light corner rubbing, small dents from shipping) is considered normal and does not qualify as damage. Damage includes torn or opened seals, crushed boxes affecting product integrity, or moisture damage.

4. Single Cards

All sales of individual cards ("singles") are final, except where the card received does not match the listing (wrong card, wrong condition/grade sent), or where required by your statutory rights under Section 1. This policy exists due to the collectible nature of single cards and ongoing market value fluctuation.

5. Digital and Custom Items

Digital codes, virtual items, and custom orders are non-refundable, except where required by your statutory rights.

6. Reporting an Issue

If you receive a product that is damaged, defective, or appears tampered with:

  1. Contact us within 7 days of delivery: 072 268 5006 or info@blistcollectibles.co.za

  2. Include your order number, a description of the issue, and photos of the product and packaging

We'll review your case and confirm whether it qualifies for a replacement or refund.

7. Return Process (Eligible Items Only)

  1. Contact us for return authorization and shipping instructions before sending anything back.

  2. Return the item in its original condition within 7 days of receiving approval.

  3. Once received and inspected, refunds are issued to the original payment method within 1 week (shipping fees excluded, except where the return is due to our error or a defect).

8. Shipping Costs

Customers cover return shipping unless the return is due to defect, damage, or our error. Original shipping costs are non-refundable, except where required by your statutory rights.

9. Late or Delayed Delivery

Standard (in-stock) orders: If your order has not arrived within 14 business days of the estimated delivery window shown at checkout, contact us at info@blistcollectibles.co.za with your order number and we will investigate with the courier.

Pre-orders: Pre-order release dates (e.g. set/wave release dates) are estimates provided by the publisher or distributor and are outside our control. Dates may shift, and we will communicate any known changes as soon as we're made aware of them. We will not charge additional shipping due to a publisher-side release delay.

10. Additional Information

Refunds will not be issued for items returned without prior authorization. Eligibility is assessed against the conditions in this policy and your statutory rights under Section 1.

For questions, contact us at info@blistcollectibles.co.za. Thank you for choosing B-List Collectibles.